Amazon Pay has introduced an innovative solution to help customers easily deposit ₹2,000 notes into their Amazon Pay balances. The new “cash load at doorstep” service allows users to hand over cash or leftover change to the delivery agent during a cash-on-delivery order, which will then be added to their Amazon Pay balance. This convenient option eliminates the need for customers to visit a bank to deposit their ₹2,000 notes.
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Customers can deposit up to ₹50,000 per month using this service, including ₹2,000 denomination notes. Vikas Bansal, Whole-time Director of Amazon Pay India, explains that this unique service is available to full KYC-ed customers in India and aims to provide a hassle-free experience while encouraging the digital payments revolution in the country.
To avail this service, customers must complete a video KYC on the Amazon app, a process that takes approximately 5-10 minutes. Once completed, they can hand over cash to the delivery agent during their next cash-on-delivery order. The updated balance will be reflected in the customer’s Amazon Pay balance shortly after.
This move comes after the Reserve Bank of India (RBI) announced the withdrawal of ₹2,000 currency notes from circulation on May 19. Those holding existing notes can deposit them in bank accounts or exchange them between May 23 and September 30. With Amazon Pay’s doorstep cash load service, customers can now deposit these notes without leaving their homes, simplifying their transactions and promoting digital payment adoption.