Moto E sales started off with a bang and are out of stock for quite some time. One of our reader has send us some info regarding a particular defect specially found on the Black model. Probably this is the reason why the stocks are delayed and Flipkart are making sure that everything is perfect before the delivery starts.
The back panel on the black colored Moto E handset are defective and they do not fit properly. The issue is with specific lot with back panel series D & F11/12. Flipkart will be replacing the defective units by 15th June, however if consumer wants a different colour they will provide that immediately (if available).
There are some users who have faced the issue of back panel not fitting properly and probably all of the specific lot or new lot that Flipkart has, are with the defect. Users have an option to choose a different color or wait for few more days.
Well I believe this could be the primary reason why the stocks are still out of stock.
Tip & images: Shashank Modi.
I bought a new Moto E black phone from Flipkart. It was nice, but after 2 weeks, the back cover color changed to greenish in the sides. Its really weird.
i need a small help..i bought moto e recently on d big billionth day……….
and its back panel is moving a bit ..can anyone help me how to recover it..plzzzzzzzzzzzzzzzzzzzzz
I am using moto e from last 2 weeks , i replased it from flipcart 2 times before, but i has comes with atleast 2 deadpixels , is there any solution for this problem
Gogi, I am also using the moto e, because of looseness of backpanel I am facing problem while listening to music, it automatically stops, if I hold the back panel very tight it will play very well but how much time I have to hold it tightly because of this I got replacement with a new one but even the new phone has the same problem.
Better everyone bye a rubber pouch than flip cover, so you may not have any trouble with the back panel. I dropped my phone more than 3 times but it worked amazingly good. Best part its in our budget.
Back panel was too loose
Here is a fix for Moto E loose back panel issue
http://youtu.be/KCD45COD0qM
Which is best headset for moto e for music?
Sony MH750…Really Good…
Okay but where to buy yaar, Snapdeal and Fkipkart have much difference in price, which is original and where we get original?
What’s correct panel number for white moto e?
I got back panel F30 white. I think its getting loose day by day, did any one replaced f30 panel?
Did any one get white moto e phone with back panel loose?
Most of them got it and if so, get it replaced.
A little movement of back cover should be tolerated. Mine moves up a lil less than a millimeter I guess, when plugging charger. I am OK with that.. For 7k I know they have to make little compromise.. Anyway the main machine is well protected and working fine..
hi gogi, I brought moto e 2 days back, but there is some cloth fiber like scratches at the top of the screen. But its not visible when the screen is on. Shall I continue using without screen guard.
Dude,
its scratch resistant not scratch-proof so,if you usage is harsh then better buy a scratch-guard.!
Currently I am facing same issue,they sent white panel to me; if any one use replaced panel ,gogi sir guide is it OK?
I am also a bit worried about that cover.
It is slightly shaky so what should I do
I am using the phone f fully now
even i am worried about the back cover it fits fine but when i move the back cover upward downwards it slightly shakes but sideways it is fine i have got the series f&d 27 !!! What should i do???
Gogi I m using moto e from 4 days. I noticed fm radio can play few channels….. other 3-4 is not playing on handset…. I tried with changing headphone also but same issue occurs
are you facing same prob. what should I do now
so….finally decide, moto e is best buy or not?…reply me …i have ordered it and i’m waiting for delivery yaar….
Decent phone…Stock android…
No Lags as compared to others…
U took good decision….and trust me Flipkart is also a good company which is good at communication and consumers satisfaction guaranteed,so dont worry if get defective piece you can either replace it or refund the money…Nothing happens to your money…
Cheers
thank you sunny….
Hey I got the phone, its awesome a little bit loose back panel, shall I replace it? I find a small lines in strip format all over display when screen is off is it default or any issue?
What exactly is the back panel issue?
My Back panel fits perfectly, u can’t see panel moving but when I hold it I can feel the slight looseness.
Is that defective or there is some major issue than this?
My back panel is Doing series F31
Darshan please talk with flipkart executive about this issue. they are having list of defective panels. they will Definitely Help you.
i contacted them they said a new back cover for your moto e will be shipped to u !!
Yeah contacted them they took my panel details n told currently white panels are available, black will be in Stock by 15 June as said by gogi sir.
I don’t mind going for white panels, as black body with white panel looks classy. I was assured that I’l get white panel before 4th June.
Thank you Shashank for the suggestion and Midun for trying out for me!
mine was also the same issue
Flipkart told me both white and black panels are out of stock, they ship the panel to customers before June 15th
Moto e goes down with this issues when compared with mmx unite 2
Gogi sir. What i had told you many of our viewers are facing this same issue because bunch of mobile are defective with many faults like back panel problem, charger not in box, dead pixel on screen.
Its seems like that moto is not having good quality control check.
Thats why flipkart name is also indulging in this issue.
Thumbs down for quality check issue to moto e
Even i too has issues in moto e.
1. The first piece i got had a dead pixels at the center oof the screen. They replaced the handset with new one.
2. The replacement handset also had problem with screen to layer not fixed correctly causing light seepage on the borders. This piece also had the loose back panel. (white color handset). I raised issue and flipkart took back the handset today and am waiting for the refund.
Motorola / flipkart are minting money by selling back cover. My colleague bought a pink back cover for his wife. This was very loose and wobbling. This is very worst part, by paying 900 rs for back cover and this was faulty one. I advised my friend to ask for a replacement and he is waiting for flipkart to replace it.
Dear Gogi,
Intex has launched Aqua i5 Mini for 6,850 Rs. Has 1 Gb RAM, 8MP, 2MP Camera .
Even a magnetic sensor.
Already done http://www.gogi.in/intex-aqua-i5-mini.html
Plenty of problems in Indian rebranded phones and nobody cares.
Got one issue in Moto e and everybody looses their mind!!!
Yes, true…….they can endure indian brands……and indian brands never care what happens with customer…….here moto and flipkart are replacing covers…..this is a good thing…
But as you are saying…..people losing their mind
Let us not blame. Every thing in the world may not be perfect.
If you get the same issue in any of the Indian brands, will you get this kind of service?!!
Just think from the heart and you will understand. Let’s make our world a best place to leave, but not a junk place to live!
silly…people always cried foul on indian rebranders quality.Now what happened to the quality of so called “International brand”?? Defective back covers in entire lot!!! shame on motorola.
thats called khoda pahad nikli chuhia …wow greatest build quality ever wow all the hype was right haha poor moto g users cmoon mmx unite 2 is here
Well said man!! 😀
Yes, MMX! The rebrander. Let them design their own phones and launch them, then let’s talk about build quality and other issues. Also it’s not an issue of build quality here.
Ha Ha Lol Each week a new Mmx .how many models u will swear..Mmx even frgot their old phones…and this so called unite wl b fgtn soon by their own makers….Brand company never do that..Go for moto.. it will never disappoint you.
Gogi Ji … Is it worth purchasing additional back panel @ Rs 450 from Flipkart as a launch day offer?? Unfortunately Flipkart is now selling MOTO E with combo offer of Back panel at just Rs 269 ..
Unite 2 is better :D!
Back Panel get loosen after few days…!
Moto E again…out of stock 🙁
My Moto E Just Stuck While Booting And Now It Is Dead.I Have Used This Handset For Only 2 days
I think this time flipkart will ensure that customers do get defect free moto e.
So its proved that it can happen with any brand…
After posting here.
Flipkart called me & replacing my backpanel Cover with other color as freebie & original Black color will be delivered after 10 working days when flipkart got stocks from moto.
moto e back in stock
Some peole are so nerd, they always irritate Gogi ji, gogi ji yeh problem hua gogiji woh problem hua Gogi help me I am facing issue. Gogi bro tries to be helpful but seriously people are behaving like children and Gogi has to spoonfeed them. what the heck. Gogi is not there to solve all your silly problems. He is reviewer and tries to show you what is best available in the market, he is not any service center representative.
HA HA HA HA Well said bro 🙂
Moto e out of stock again..:(:(
lol…..but sumtimes these problems add to reviews but again 😀 that is the most funniest comment…..
It is good that someone is actually listening to our problem like gogiji…nahito bhaiya is india me paise ke bina koi nasihat bhi nahi deta aajkal…thanks gogi sir..we always appriciate ur work and fast replies..
flipkart receives sealed box packs from motorola…i dont think they check the contents for quality…it is surely a fault from motorola side…the only reason people are buying this above the better handsets offered by micromax is motorola’s quality…surely this incident will leave a dent on moto’s reputation…
Rahul, I think they do a check here too in India, some handsets in the lot.
I agree with you Gogi. Handsets are really good from Motorola (Even the one i got, but was small bug in it for which i had to return).
And regarding the back panel issue, i haven’t faced any. But, i observed a slight sloppiness after using it for some days though.
can we believe that new stock without defect?
Not sure about that, but after the incident Flipkart would have made sure the new stock is perfect and you can blindly trust the 30 days replacement from Flipkart in case of issues, though I think the stocks this time will be defect free.
This is completely true. Flipkart and Amazon have been a very very good service providers.
I feel that they are completely going to change the game in the e-retail industry in India.
Slowly, people are getting the confidence of trust in these channels.
There are some online e-commerce companies who cheat the customers by selling duplicate products and they don’t even provide any replacements/returns as well. I had recently faced this issue with ‘S*O*C*U*S’ site and they simply rejected saying that the item is as per the description!!??
Please be aware dear friends. Going with such reputed companies like Flipkart and Amazon will always be a safer/peaceful option.
Thanks Gogi.
moto e back in stock.
Why dont u provide a root guide for Moto E user as its such a popular smartphone like u hv done for some of ur early purchases
I got the defective piece too.Could you please tell me how can i ge it replaced?
Get it touch with Flipkart.
moto quality is good..made in china !!
btr use indian cells….
.. And people think that micromax, karbonn and lava are “Made In India”… lol!!!!
Excellent answer Anu. People are still not aware of these companies and the items they cell.
Being Indian companies, they are not even providing proper service and quality products which are not even close to what Moto has achieved.
Cheers to Moto/Google for providing such nice phones. Keep it up………….
Very bad! We thought there must be quality control better than Indian companies but this is worst.
Gogo ji pls help me by giving me the procedure .. im also facing the problem . And i bought the handset recently and its a black piece !
If the back cover does not fit (check the image) then you need to get in touch with Flipkart and do it fast so you can get the replacement ASAP.
Thanks Gogi Sir for posting this news.
Many of my friends are also facing this same issue from last 7 days but flipkart support is not replying nor Helping on this Issue.
Day before yesterday i got news from some of my reliable sources that Moto inc has issued a list of Defective issues to Flipkart for Some boxes donot having Chargers & some Specific Lot of Backpanels with Specific coding are defective that are not fitting properly to Mobile phone which they had supplied with in Box Back panel.
After this i contact my times with flipkart support they agreed on this issue is happened with there Many of customers so they Asked me Codes written on backpanel & matched with there defective list & they offered me to take other color backpanel because Black is not in stock so they told me that if you want specific black color you have to wait atleast 15 workings days to deliver at your doorstep.
Flipkart is taking more than usual time to resolve this problem but this Quality Check issue is very major issue from moto side to check bankpanels & boxes having accessories or not.
If my other friends are also facing any issues with any quality issue of Body & Missing Charger in box please mail your Complaint to Filpkart Support so they can address your problem ASAP.
this may take more than 7 days to resolve your problem but you dont have any other option.
First it was fit . But when i opened the back cover and replaced it . It became loose and a bit shaky !!