A faulty mouse or charger usually means one more trip to a service centre, and for a low-cost accessory that can feel like too much effort. ASUS India is trying to make that easier. The company has named Raghav Juyal as the new ASUS brand ambassador in India, and his first campaign focuses on the ASUS Free Doorstep Replacement Service for eligible ASUS accessories.
The service covers products such as mice, keyboards, backpacks, adapters, GaN chargers, docks and dongles. If an eligible product develops a fault during warranty, ASUS can arrange pickup and return from your address, so you do not have to visit a service centre.
Table of contents
- Who Is the New ASUS Brand Ambassador in India?
- What Is ASUS Free Doorstep Replacement Service?
- Which ASUS Accessories Are Covered?
- Popular ASUS Accessories You Can Buy
- How to Claim ASUS Accessories Warranty
- What to Keep Ready Before You Call
- Simple Tips for Doorstep Pickup
- ASUS Replacement Policy at a Glance
- Why This Campaign Makes Sense
- Thoughts
Who Is the New ASUS Brand Ambassador in India?
If you have been searching for asus ka brand ambassador kaun hai, the answer is now Raghav Juyal. ASUS India announced the association on 12 October 2026. He will be part of the company’s brand and marketing campaigns in India across work, creativity, entertainment and gaming.
Raghav is known as an actor, dancer and television host, and many fans also know him as the “King of Slow Motion”. ASUS is clearly looking at his strong connection with younger audiences as it pushes the brand beyond laptops and into everyday accessories.
The first campaign reel went live on the social channels of ASUS India and Raghav Juyal on 12 October. Interestingly, ASUS did not start with a premium laptop. The focus was on products people use every day, including mice, keyboards, backpacks and chargers.
Paramjeet Singh, Product and Marketing Head, Consumer PC and Gaming, Systems Group at ASUS India, said Raghav brings a distinctive energy and relatability to the brand. Raghav also highlighted how doorstep replacement can make the after-sales experience much simpler.
What Is ASUS Free Doorstep Replacement Service?
Think of it as a warranty claim that comes to your home. If an eligible ASUS accessory develops a problem while it is still under warranty, ASUS can arrange a free pickup from your address, check the product and send back a repaired or replaced unit.
ASUS says approved requests do not carry logistics charges. This can be especially useful for buyers who do not live near an ASUS service centre.
| Term | What It Means |
| Warranty status | Checks whether the product is still inside the free repair or replacement period |
| Serial number | The unique code printed on the product or box that identifies your unit |
| Serviceable pin code | Your address must be covered by the courier pickup and drop service |
| GST invoice | The official purchase bill showing purchase details and product information |
| GaN charger | A compact charger using Gallium Nitride technology |
| Dongle | A small plug-in accessory that adds ports or wireless connectivity |
Which ASUS Accessories Are Covered?
According to ASUS, the doorstep replacement service covers several popular accessory categories:
- Wireless and Bluetooth mice, including silent-click models
- ASUS Marshmallow wireless keyboards
- Laptop backpacks
- Adapters and GaN chargers
- Docks and dongles
- Select RAM and SSD products listed on the ASUS microsite
Eligibility depends on the product category, warranty status, serial number verification and whether the pickup pin code is serviceable. Products that are already out of warranty are not covered for free pickup.
ASUS Accessories are available through the ASUS E-shop, ASUS Exclusive Stores and multi-brand retail outlets. Prices start at INR 650.
Popular ASUS Accessories You Can Buy
If you are looking at products from the covered categories, these ASUS accessories are easy to find online.
| Product | Category | Why It Stands Out | Buy Link |
| ASUS Marshmallow MD100 Mouse | Wireless mouse | Bluetooth and 2.4GHz dual mode, silent clicks, adjustable DPI | Check price on Amazon |
| ASUS Marshmallow KW100 Keyboard | Wireless keyboard | Quiet scissor keys, compact design, pairs with up to three devices | See latest deal |
| ASUS Marshmallow CW200 Combo | Keyboard and mouse combo | Slim keyboard and mouse using one 2.4GHz receiver | View offers |
| ASUS 65W USB-C GaN Charger | GaN charger | Dual USB-C ports, compact size, suitable for laptop and phone charging | Grab it here |
| ASUS AP1601 Laptop Backpack | Backpack | 18L capacity, fits up to 16-inch laptops, water-repellent fabric | Check today’s price |
| ASUS USB-C Docks | Dock | Adds useful ports such as HDMI, Ethernet, card reader and extra USB | Explore docks |
If you are also shopping for a laptop, you can check this ASUS laptops shopping collection.
How to Claim ASUS Accessories Warranty
The ASUS accessories warranty claim process starts with a phone call. ASUS lists these five steps:
- Call ASUS Customer Care on 1800-2090-365.
- Product verification, where the team checks the warranty and serial number.
- Doorstep pickup from your address.
- Service and quality check at the ASUS facility.
- Doorstep return of the repaired or replaced product.
Pickup and drop services run from Monday to Saturday between 9 AM and 6 PM. Sundays and official holidays are excluded. ASUS provides the expected turnaround time when the request is registered.
The request has to be raised directly with ASUS. Third-party sellers and other channels cannot book the pickup on your behalf.
What to Keep Ready Before You Call
Keeping a few details ready can make an ASUS mouse warranty claim, keyboard claim or charger claim much smoother.
| What You Need | Why It Matters |
| Model number and serial number | ASUS needs these to identify and verify the product |
| Valid GST invoice showing the serial number | Confirms the purchase date and ownership |
| Full pickup address with landmark and pin code | Used for pickup and to check serviceability |
| Primary and backup phone numbers | Helps the courier contact you |
| Email ID | Used for service updates |
| Short description of the problem | Helps ASUS understand the issue before inspection |
Simple Tips for Doorstep Pickup
Pack the accessory in its original box if you still have it. Otherwise, use a well-padded cover or box. ASUS says it is not responsible for damage caused by poor packaging.
Send only the items needed to check the problem. For a keyboard and mouse combo, that may include the keyboard, mouse and USB receiver.
During pickup, the agent may verify the model and serial number and note visible scratches or dents. Keep the pickup acknowledgment safely. When the product is returned, inspect it before signing and report any transit damage immediately.
For the latest eligibility rules and terms, visit the official ASUS Accessories Doorstep Replacement page.
ASUS Replacement Policy at a Glance
| Detail | ASUS Free Doorstep Replacement |
| Campaign launch | Raghav Juyal campaign, 12 October 2026 |
| Who can use it | Owners of eligible ASUS accessories under warranty |
| Cost | Free pickup and return for approved requests |
| Covered categories | Mice, Marshmallow keyboards, backpacks, adapters, GaN chargers, docks and dongles |
| How to start | Call ASUS Customer Care on 1800-2090-365 |
| Pickup hours | Monday to Saturday, 9 AM to 6 PM |
| Accessory prices start at | INR 650 |
Why This Campaign Makes Sense
Accessories usually do not get the same attention as laptops or smartphones, even though people use them every day. ASUS is using this campaign to talk about something buyers often care about after the purchase: what happens when the product stops working.
For inexpensive accessories, many people simply replace the product instead of spending time travelling to a service centre. A free doorstep pickup removes a lot of that hassle.
Using Raghav Juyal for the campaign also gives ASUS a familiar face for students, gamers and young professionals. These are the same groups that regularly buy mice, keyboards, chargers and backpacks.
ASUS has also been active with new PC launches in 2026. You can read about the new Zenbook S16, Zenbook 14 and Vivobook range and the ROG 20th anniversary lineup at Computex 2026.
If gaming peripherals interest you, the Logitech Pro X2 Superstrike review is also worth checking.
Thoughts
Raghav Juyal joining ASUS as its brand ambassador in India gives the company a fresh face for its consumer campaigns. For buyers, though, the more useful part is the free doorstep replacement service for eligible ASUS accessories.
If your supported mouse, keyboard, charger or another covered accessory fails during warranty, the service can save you a trip to the service centre. Just keep the invoice, serial number and pickup details ready before calling ASUS.