Nikon India has introduced authorised local repair and technical support for eligible RED DSMC3 products. A dedicated RED service hub in Mumbai will handle local servicing, while six Nikon service locations, including Mumbai, will act as drop-off and collection points.
The service gives filmmakers in India a local point of contact for RED equipment repairs and technical queries. Nikon has assigned trained service personnel, along with dedicated tools, equipment and parts, to support the operation.
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Eligible RED DSMC3 Products and Repair Support
Local repairs are available for eligible products in RED Digital Cinema’s current DSMC3 range. This is not a blanket repair programme for every RED camera or accessory.
Support for other RED products can differ based on the product generation, repair required, technical capability and parts availability. Owners should contact the dedicated RED support team to check the service options for their equipment before sending it in.
Mumbai Service Hub and Six Collection Points
The Mumbai service centre is the dedicated RED repair hub. Nikon selected the city with the filmmaking markets in western and southern India in mind.
The six-location network gives customers places to hand over and collect equipment. These are drop-off and collection points; the dedicated RED repair facility is in Mumbai.
Nikon RED Support Number and Mumbai Address
For RED service enquiries, call 1800-102-7346 or email red-india.support@nikon.com. The listed operating hours are 9:30 AM to 6:00 PM.
Mumbai service centre address: 202, Satellite Silver, 2nd Floor, Marol Naka, Andheri Kurla Road, near Marol Naka Metro Station, Andheri (E), Mumbai, Maharashtra 400059, India.
When contacting the team, keep the camera model and a description of the issue ready. Confirm repair eligibility and the appropriate drop-off location before visiting.
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