How to change your Airtel IVR language on customer care number 121

I know many Airtel customers may be annoyed by the IVR  (Interactive voice response) that for some reason has been set to a language you are not comfortable with. Moreover the Airtel customer care 121 IVR does not give an option to switch the language the next time. In fact it never will as the IVR has been set by default.

I prefer English, though I can understand Marathi for some reason the Airtel IVR set itself to Marathi and I found it really annoying not been able to get the option to switch to English language immediately after the greeting.  Also most services do not work in Marathi mode. For example when I tried to use the deactivate GPRS using 121 (IVR Marathi) it told me to send an SMS.

After going through various options (Voice in Marathi) I finally found one option where you can easily change the IVR to your language preference.

How to change the Airtel IVR to your preferred language

  • Call 121 ( Airtel Customer Care)
  • As soon as you hear the greeting you press 43.
  • Then for Marathi press 1, for English press 2, for Hindi press 3
  • You will then be asked for confirmation so press 1
  • Now close the call and try calling 121 again ( you may hear the greeting, announcement in local language, but later on your preferred language will take over.)

Say if you want to use English as preferred IVR language dial 121 and then press 4321.

Now when I tried to deactivate GPRS using English IVR, I could do it with a simple key press selection without having to send an SMS.

Published by Gogi Rana

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  1. I can’t change my language. From Marathi to English. Do you have any Ussd process which can we use and change the ivr language

  2. Hii guys, the latest way to change the IVR language from Assamese to english language is:
    1. Call 121
    2. Press 1 for mobile services
    3. Press 2 for other than knowing dedicated balance through sms
    4. Press * to change IVR language and other
    5. Press 2 to change IVR language
    6. Press 3 to select prefer language
    7. Press 1 to go ahead.
    That’s it simple…

    1. Slight variation to Saurya’s reply for Prepaid, Karnataka on Jan 2020
      1. Call 121
      2. Press 1 for mobile services (only works after all options announced and not before)
      3. Press 2 for other than knowing dedicated balance through sms
      4. There is no * any more, so press 2 when it says puk, DnD, lang change
      5. Press 4 – to change ivr language
      6. Choose your preferred language, 1 is kannada, 2 is hindi, 3 is english
      7. Press 1 to go ahead

      That’s it you are out of Airtel’s IVR langauge hell !!!

    1. Try 123… and wait for the menu options…it will provide option to set your preferred language…worked for me..hope it helps!

  3. We get more annoyed when we are given wrong instruction!

    Here is a very simple way to change IVR Language on Airtel number. Kindly follow the steps and you are done.
    1. Call 121 from your Airtel number and wait for greetings
    2. press 1 and wait for the information
    3. press * and wait for the information on language options
    4. press the number option for your preferred language e.g. 1 for Marathi, 2 for Hindi, 3 for English…..
    5. wait for information and press 1 to confirm change of language. As soon as you confirm you will hear information in your preferred Language.

    God Bless!!!

    1. Me too, get more annoyed when you fail to read the article date, things change with time.

  4. How i will change my IVR setting in my airtrel chennai connection.
    It is now in kannada. I want it back in English.

  5. Call 121. Then press 1 and 3. Then press * to enter ivr menu. And change your language. I got this trick by luck.

  6. Airtel Ivr language Hindi to English or Tamil I need , but I m trying a lot 121 as well as 198 no use customer care net work in Airtel , I unable to change the language , I m facing many problems

  7. IVR by the Telecoms is yet another attempt to impose the foreign origin language Hindi. Why they cannot support all the Indian languages in IVR. Now only the 2 foreign language Hindi and English are supported.

  8. As of now the options have changed a little bit in Andhra
    1. Dial 121
    2. Press 6
    3. Press 3
    4. Press 1
    5. Press one of these: 1.Telugu 2.English 3.Hindi
    6. When asked, confirm by pressing 1 again.
    7. Hang up and redial 121

      1. Dial 121,AND PRESS 631 AND SELECT ANY ONE OF THESE 1.Telugu 2.English 3.Hindi
        When asked, confirm by pressing 1 again.
        Hang up and redial 121

  9. Thanks. Really helped me out. My ivr on airtel was stuck in stupid hindi and when i used to finally get to the rep to help me change the language back to english, he very rudely tells me to properly select English and not hindi in future! Did not know whether to laugh or cry.
    Thanks to people like you. I was able to resolve it and now get only english

  10. This is for karnataka circle(AIRTEL POSTPAID).
    My language was changed to kannada. To change back to English i followed the below steps:
    1)call 121.
    2)press 1, then press 5.
    3)now u will hear something in kannada saying “IVR”language change.
    (ondu=1 erudu=2 muru=3 naalku=4 aidu=5) press 1 for English, then again confirm by pressing 1.
    4) cut the call and check for change.

    hope this helps.

  11. Hi friends don’t do that cal 121 then select 1 next 5 then select IVR language and choose tamil.

    1. Hi,
      Can you tell me how can I change the IVR setting in my airtrel chennai connection.
      It is now in tamil. I want it back in English.

  12. For people who do not know the local language, well, in Andhra,

    1.) press 3, listen to options,

    2.) press 2, I think the IVR will be in English now, it will ask for change of language

    3.) I think that will be the 3rd option, press 3, and 0 to confirm

  13. Absolutely what I am looking for? Thank you for sharing this information. I want to use tamil as preferred IVR language. For that what number to press 43_1 ?

    1. Hi,

      Most probably it will be 1 (one) as it is set for regional language. In Maharashtra it is 1 for Marathi (Marathi being the regional language)